Support
Returns
You have 14 days from delivery to return any print in original, unframed condition for a full refund. If a print arrives damaged or faulty, we cover the return carriage as well.
- Return window
- 14 days
- Refund issued
- 3–5 business days
- Refunded to
- Original card
- Return postage
- Buyer pays
Counted from delivery
After the return is inspected
Same method as payment
Unless damaged or faulty
How a return works
Tell us within the window
14 daysEmail hello@artmarket.top with your order number and which print you are returning. You do not need a reason. If the print arrived damaged, attach a photograph of the print and the tube.We confirm the return address
1 business dayPrints go back to the artist who made them, so the address depends on the piece. Wait for our reply before sending anything — a return posted to the wrong address is hard to recover.Send it back rolled
Re-roll the print and return it in the original tube. A print folded flat into an envelope arrives creased, and a creased print is no longer in resaleable condition.Refund is released
3–5 business daysOnce the print arrives and has been checked, the refund goes back to the card used for the order. Your bank then takes its own few days to show it.
What is covered
Refundable
- Prints in original, unframed, resaleable condition
- Prints that arrived damaged, creased or faulty
- The wrong print, or a print that does not match its listing
- Orders where a print turned out to be unavailable
Not refundable
- Prints that have been framed, mounted, trimmed or dry-mounted
- Prints damaged after delivery — handling marks, sun fading, moisture
- Returns started more than 14 days after delivery
- Commissions and bespoke sizes made specifically for you
Return carriage is the buyer’s responsibility on a change-of-mind return. Where the print arrived damaged, faulty or simply wrong, we cover carriage in full and either replace the print or refund it — whichever you prefer.
Returns questions
Can I return a print?
Yes. You have 14 days from delivery to start a return on any print in original, unframed, resaleable condition.
How do I start a return?
Email hello@artmarket.top with your order number. We reply with the return address and confirm what to send back.
When do I get my money back?
Once the returned print arrives and has been inspected, the refund is released to the card used for the order within 3–5 business days.
What if my print arrives damaged?
Send a photograph of the damage and the tube it arrived in. A damaged or faulty print is replaced or refunded in full, and we cover the return carriage.
Shipping times and rates are on the delivery & payment page. Free EU delivery still applies to the original order over €200 even if part of it is later returned.