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Frequently asked questions

Everything buyers actually ask — how prints are made and signed, what shipping costs, how to size a frame, and how returns work. If yours is not here, the gallery answers email within one business day.

Buying & authenticity

What you get, how it is signed, how it is priced.

Are the prints signed by the artist?

Yes. Every print is hand-signed by the artist who made the work, usually on the reverse so the signature does not sit inside the image area. Nothing in the catalogue is machine-signed or sold unsigned.

Are these original works or reproductions?

They are original fine-art prints: the artist produces and signs them as part of a deliberate print run, rather than a poster reproduced from a painting held elsewhere. Each listing names the artist and the run it belongs to.

What paper are the prints made on?

Premium photographic paper with archival print quality, chosen for sharp detail, deep contrast and colour that holds over time. The same stock is used across the catalogue, so a €40 print is made on the same paper as the most expensive one.

Why are the prices lower than a gallery?

Work is sold direct by the artists rather than through a gallery taking a commission on each sale. The saving is in the distribution, not in the materials or the production.

Can I commission a piece or ask for a different size?

Sometimes — it depends on the artist and the work. Email hello@artmarket.top with the piece you have in mind and we will ask the artist directly.

Shipping & delivery

Where we ship, how long it takes, what it costs.

How long does delivery take?

Orders are dispatched in 1–2 business days. After that, delivery is typically 3–7 business days inside the EU, 5–10 to the UK and EEA, and 10–18 to the rest of the world.

How much does shipping cost?

Shipping is €9 within the EU, €15 to the UK and EEA, and €25 to the rest of the world. EU orders over €200 ship free.

How are prints packaged?

Rolled in a rigid protective tube, never folded and never creased. Prints ship unframed, which is what makes safe international carriage possible at this price.

Can I track my order?

Yes. A tracking link is emailed as soon as the parcel is handed to the carrier.

Framing & care

Sizing a frame, hanging, and keeping colour stable.

Do prints arrive framed?

No. Prints ship unframed and rolled so you can choose framing that suits the room, and so the work is not at risk of glass damage in transit.

What frame size should I buy?

Each listing states the print dimensions. Buy a frame matching those dimensions exactly if you want a flush fit, or one size up if you want a mount border around the image.

How should I care for a print?

Keep it out of direct sunlight, avoid damp rooms, and handle it by the edges before framing. Glazed framing away from a south-facing window will keep colour stable for decades.

Returns & refunds

The window, the conditions, and how a refund is paid.

Can I return a print?

Yes. You have 14 days from delivery to start a return on any print in original, unframed, resaleable condition.

How do I start a return?

Email hello@artmarket.top with your order number. We reply with the return address and confirm what to send back.

When do I get my money back?

Once the returned print arrives and has been inspected, the refund is released to the card used for the order within 3–5 business days.

What if my print arrives damaged?

Send a photograph of the damage and the tube it arrived in. A damaged or faulty print is replaced or refunded in full, and we cover the return carriage.

Still not answered?

Email hello@artmarket.top or use the contact form. For the full detail on shipping and refunds, see delivery & payment and returns.